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Humanity & Home Performance
Humanity & Home Performance
Energy Resilience
Energy Resilience
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Operating & Delivering Weatherization Programs

Building Great Contractor Relationships Through a CAP Agency Perspective

Tuesday, April 8, 2025
8:30 AM – 10:00 AM  
Location: Empire A (Level 2)
CE: 1.5 CEU credits
CEU Type(s): BPI, BSI, EA, INTERNACHI, NARI, QCI, RESNET

  • Thomas Mcivor

    Energy Program Technical Coordinator
    Massachusetts Executive Office of Housing and Livable Communities
    Plymouth, Massachusetts

  • Jarob J. Gallant

    Energy Programs Technical Field Monitor
    Massachusetts Executive Office of Housing and Livable Communities
    Lynn, Massachusetts

  • AP

    Amanda Porter

    Energy Programs Technical Field Monitor
    Massachusetts Executive Office of Housing and Livable Communities
    West Brookfield, Massachusetts

  • Kerrielynn S. Beard

    Housing Director
    R6 Regional Council
    RIchfield, Utah

    Slides
This interactive lecture will start with how to prepare and issue a job to contractors by writing quality work scopes, what information to include with the proposed work order, knowing your contractor’s individual strengths and weaknesses, and how to select which contractor the job is issued to. We will explore the next steps in building great contractor relationships through the communication and interactions of the auditor and contractor while the job is in process. We will then move onto how to effectively inspect jobs with a uniform lens, and how to best issue and use callbacks as a teaching tool to further build your contractor relationships, they don’t have to be a negative experience! Throughout the session we will be interacting with session participants to explore what they have found works and what does not work out in the field. We will conclude our session with a Q&A, as the presenters have built many successful relationships with contractors from an agency perspective and have been on the contracting side of program themselves.

Learning Objectives:

By attending this session, attendees will:
  • Communicate important information through work orders, pictures, and other documents to contractors so they can successfully complete weatherization projects
  • Learn how to effectively interact with contractors through in-process inspections, phone conversations, and emails to ensure weatherization jobs are done to local codes and the Standard Work Specifications
  • Inspect weatherization jobs through a uniform lens, citing specific codes and regulations to back all findings and learn how to use callbacks as a teaching opportunity to foster great contractor relationships and achieve high quality work on weatherization jobs