What do you do when something goes wrong in your business or organization? Is your first instinct to find someone to blame? After all, when something goes wrong there’s usually a person involved. What if that doesn’t work? Do you shrug your shoulders and move on, or guess, and hope your guess is right? If your guess is wrong, you won’t solve the problem, and It will inevitably happen again.
Do not despair. There are powerful tools that are easy to learn and implement that will uncover the real causes of many of the problems that your business or organization faces. All that is required for you to access them is a willingness to be open to thinking about problems in a different way and a desire to solve them when they arise.
This session will be short on theory and long on practicality. After a short presentation on a different way of thinking about problems, we will introduce the problem-solving tools. We will use them to address a problem that you suggest. After working through the problem together, you will form groups and work through a problem your group chooses. Then we will regroup and discuss what you have learned.
The session will include printed worksheets to use during the exercises and links to where you can access more useful information about the principles behind these tools and how best to use them.
Learning Objectives:
By attending this session, attendees will:
Analyze business processes using flow charts as part of a problem-solving strategy
Apply problem-solving tools to get to the root causes of problems in your business or organization
Reduce the repetitive problems that lower your business's or organization's efficiency and/or profitability
